Returns and Exchanges Policy

At Camellia Clothing, we want you to feel confident when shopping with us. Please review our return and exchange guidelines before making a purchase.

Return Eligibility

Our standard return policy applies to orders delivered within the United States and its applicable territories.

Change of Mind & Other Returns

Eligible U.S. orders may be returned within 7 days of delivery for:

  • Change of mind
  • Wrong size selected
  • Fit or style preference
  • No longer needed
  • Other non-defective reasons

The return request must be submitted within 7 days of delivery.

Customers are responsible for return shipping costs for change-of-mind and other non-defective returns.

A restocking fee of up to 20% of the returned merchandise value may apply.

Damaged, Defective, Wrong, or Missing Items

If you receive an item that is:

  • Damaged
  • Defective
  • Incorrect
  • Missing
  • Materially different from the product description

please contact us within 14 days of delivery.

Please include your order number and photos of the item when contacting us.

We may provide a replacement, refund, or returnless refund depending on the issue and product availability.

No restocking fee will apply to approved damaged, defective, incorrect, or fulfillment-related returns.

Return Conditions

To be eligible for a standard return, merchandise must be:

  • Unworn
  • Unwashed
  • Unaltered
  • Free from stains, makeup, perfume, deodorant, odors, or other damage
  • In original, resalable condition
  • Returned with original tags and labels, when applicable

Items that have been worn, washed, altered, damaged, stained, or otherwise used may not be accepted.

Please contact us before sending your return. Returns sent without prior approval or instructions may be delayed or may not be accepted.

Final Sale Items

Items marked Final Sale, Non-Returnable, or otherwise identified as non-returnable at the time of purchase are not eligible for standard returns or exchanges.

This does not affect any rights you may have under applicable law for defective, damaged, or incorrectly shipped merchandise.

Exchanges

We offer exchanges on eligible U.S. orders, subject to availability.

If your requested size or color is unavailable, available options will be provided.

For defective, damaged, or incorrectly shipped items, replacement availability depends on current inventory.

Refunds

Once an approved return is received and inspected, refunds will generally be issued to the original payment method.

For standard returns:

  • Original shipping charges may be non-refundable.
  • Return shipping costs are the customer's responsibility.
  • A restocking fee of up to 20% may apply.

For approved defective, damaged, incorrect, or fulfillment-related returns, Camellia will cover the applicable return shipping costs.

Refunds are generally processed within 5–10 business days after the return is received and approved.

International Orders

Camellia Clothing ships internationally to select destinations.

Customers are responsible for applicable customs duties, taxes, brokerage fees, and other charges associated with international delivery unless otherwise stated at checkout.

Order Cancellations

Cancellation requests may be submitted before an order ships.

Once an order has entered fulfillment or has shipped, we may be unable to cancel it. In that case, the order may be handled under our return policy if eligible.

If Camellia cancels an order because an item is unavailable or cannot be fulfilled, the applicable amount will be refunded.

How to Request a Return

To request a return, please contact us with:

  • Order number
  • Name and email used for the order
  • Item(s) you would like to return
  • Reason for the return
  • Photos, if requested


Return instructions will be provided after your request is reviewed. Please do not send your return before receiving the instructions.

 

Questions?

If you have questions about a return, exchange, refund, or damaged item, please email us at info@camelliaclothing.com.